SHIPPING, RETURNS ,REFUNDS, EXCHANGES , AND WARRANTY POLICIES
Shipping Rates and Procedure
- All Orders placed Monday thru Friday will ship out within 24 hours of placing an order, All Orders Placed after 3 pm CST Friday or on Weekends will ship out on Monday.
- All Orders will ship via Fedex 2-day service if your shipping to a P.O Box which fedes is not allowed to ship to we will ship Via USPS but can not guarantee the 2 day transit time
- Express Overnight shipping = $29.99
- Orders Place on Friday and upgraded to overnight shipping will not deliver until Monday as Saturday delivery is not available for overnight shipping
Return, Exchange And Warranty Policy
- All products must be returned within 30 days of receipt.
- All products must be in the original packaging and condition.
- All products returned must have a valid RMA number provided to you by our customer service department or via our automated RMA Request system.
- Initial shipping charges are non-refundable. Customer is responsible for return shipping.
- A 20% restocking fee will be charged on all non-defective returns.
Return Procedure
Before any returns can be made, a customer must request a Return Merchandise Authorization (RMA) number by calling our toll free number (855) 463-4784 during normal business hours or by emailing cs@ledheadlight.com and a customer service agent will respond within 24 hours.
Exchanges Procedures
You may choose one of the following 2 options at your discretion when exchanging a product (option 2 is the quickest):
Option 1– Return your product to receive a replacement. Follow our standard return procedures and specify what you would like to exchange your order for. Upon receipt of the product, we will ship out your desired product. In the event that a difference in price exists, the customer will be charged/credited accordingly.
Option 2– Place a new order and return your first order. Place an order for your desired product by using our online store or by calling us. After placing your order, request an RMA and follow the standard return procedures. Upon receipt of the wrong/defecting product(s), we will issue the refund.
There is a $15 fee applied to all exchanges
Incomplete, Damaged, Broken & Defective Parts
If your order is incomplete, damaged or defective, please get in touch with our customer service and explain the situation immediately, please do not install the parts! A brand new product will be shipped out to you. The defective product must be returned within the first 30 days.
Warranty Claims
We guarantee 100% exact fitment based on the vehicle specifications you provide at order confirmation. If for any reason your products do not fit or are defective, we will happily replace it free of charge.
Canceling Your Order
We usually ship out orders within 24 business hours. If you want to cancel your order, it must be done within that time frame. However, we cannot guarantee that a cancellation will be possible due to our automated fulfillment system. Once your order is dispatched to our warehouse for packing, or if it has shipped, it can no longer be canceled. If you wish to return your order thereafter you will be subject to a 20% restocking fee and initial shipping charges will not be credited. Even though we offer free shipping, we cannot refund the initial cost of sending the order out to you.
Refunds & Credits
Once your RMA has been approved, a refund will be given using the same payment method. Refunds and credits will be applied within 3 to 5 business days. A receipt will be sent to you via email once it is completed.
We are not responsible for damages done during the installation of the product. Our guarantee will not be honored in these cases.
Questions?
For all questions concerning our Return / Exchange & Warranty Policy please contact us at cs@ledheadlight.com.